Quick answers.

Select your preferred Moyo Comforts product, size and quantity, add it to your cart, and complete checkout using your correct contact and delivery information.

No account is normally required when guest checkout is available. Creating an account may make it easier to view previous orders and save your details.

Start by selecting the correct size and pack quantity. Check the product description and size information carefully before adding the product to your cart.

Moyo Comforts sanitary pants are currently available in S–M, M–L and L–XL options. Choose your size according to the measurement information provided on the product page.

Yes. Individual packs are available for customers who want to try the product or purchase a smaller quantity.

Yes. Moyo Comforts offers single packs, 2-pack bundles and 3-pack bundles in different sizes. Bundle availability and promotions may change.

After checkout, you should receive an order confirmation on the website, by email or through the contact details submitted with your order.

Check your spam folder and confirm that you entered the correct email address and phone number. Contact customer support before placing another order to avoid duplicate purchases.

The payment options available for your location will appear during checkout. Follow only the official payment instructions displayed on the Moyo Comforts website.

Available mobile-money options will be displayed during checkout. Moyo Comforts states that mobile-money and payment-card details are handled through third-party payment providers and are not stored by the company.

Absolutely yes. Cash on delivery is available in Kenya. Confirm availability at checkout or with customer support before ordering.

Moyo Comforts states that payments are processed through secure third-party payment providers and that it does not store customers’ card or mobile-money details.

Contact customer support immediately with your order number and the change required. Changes are easier before the order has been packed or dispatched.

A size change may be possible before dispatch. Once the order has shipped, an exchange will depend on the return conditions and the product remaining unopened.

Contact support as soon as possible. If the original order has already entered processing, you may need to place a separate order.

Request cancellation immediately through an official support channel. Cancellation may not be possible once the parcel has been dispatched.

Contact Moyo Comforts with both order confirmations as soon as possible. Do not assume that one order will be cancelled automatically.

Enter the code in the discount or promotional-code field before completing payment. Confirm that the discount appears in the final order total.

The code may be expired, entered incorrectly or restricted to certain products or quantities. Check the promotion conditions or contact support before paying.

Yes, we offer discounts on bundles. Bundles are generally designed to provide better value than purchasing the same number of packs individually. Compare the current prices and delivery offers before ordering.

Yes. Enter the recipient’s correct delivery name, phone number and address, and let the recipient know that a parcel is expected.

Moyo Comforts promotes discreet packaging to protect customer privacy. The outer parcel will still include the information required by the courier.

Your order confirmation or payment receipt can serve as proof of purchase. Businesses that need a formal invoice should contact Moyo Comforts with their billing details.

You need to connect with our customer support representative, register for a restock notification or wait until the correct size becomes available. Do not select an unsuitable size simply because it is in stock.

Use the official contact form, customer-support email, phone or WhatsApp details displayed on the website. Include your order number, full name and delivery phone number.

Moyo Comforts delivers products to all over Kenya. Enter your location during checkout.

Yes. Customers in Nairobi can provide their full delivery address and phone number when ordering.

Delivery is available to towns and counties outside Nairobi. Provide your complete destination for confirmation.

Moyo Comforts promotes doorstep delivery and bundle-delivery offers all over Kenya.

Unfortunately, we are not delivering internationally right now, we may deliver in future.

Delivery charges depend on the area, within Nairobi it is 300 Ksh, and outer Nairobi it is 700 Ksh.

Free delivery is available on bundle offers. Confirm that the delivery discount appears in your checkout total before payment.

The website currently promotes free delivery on selected 2-pack and 3-pack bundle offers. Promotion terms can change, so confirm the current offer before ordering.

Delivery time depends on the destination and courier route. Delivery timelines are estimates and may vary by location but usually it takes 2-3 days within Nairobi and 3-5 outer Nairobi.

Same-day delivery is possible for selected areas and orders placed early enough. Contact support when the order is urgent.

Contact support immediately. Address changes may be possible before dispatch but are difficult once the courier has collected the parcel.

A wrong phone number may prevent the courier from reaching you. Contact support immediately with your order number and the correct number.

Provide the recipient’s full name, reachable phone number, county, town, area, building, street, landmark and any useful delivery instructions.

Return the call as soon as possible. The courier may arrange another attempt or ask you to collect the parcel from a designated location.

Yes, provided the person is available at the delivery address and has been authorized by you. Share any necessary delivery information with them securely.

Collection is available only when Moyo Comforts confirms a pickup option and gives you the correct instructions. Do not visit a location without confirmation.

Photograph the outer parcel, courier label and affected product before discarding anything. Contact support immediately and keep the packaging during the investigation.

Moyo Comforts sanitary pants are disposable, all-in-one absorbent period pants worn like regular underwear. They are designed to provide coverage, comfort and freedom of movement during menstruation.

Yes. Moyo Comforts sanitary pants are disposable products intended for personal menstrual use.

No. Each piece is disposable and designed for single use and should be disposed of hygienically after wearing.

Ordinary pads attach to underwear, giving you rashes, discomfort, while Moyo Comforts sanitary pants combine the absorbent product and underwear-style fit in one item.

They are designed to be worn like regular underwear during your period. But it is totally up to your preference.

The current Moyo Comforts range includes S–M, M–L and L–XL sanitary pants.

Compare your waist or hip measurement with the size guidance for the product. The pants should fit closely without digging into the skin or leaving gaps.

A loose fit may create gaps around the waist or legs and reduce leak protection. Try a smaller suitable size.

A tight fit may feel uncomfortable or strain the sides and waistband. Choose a larger size that remains secure without excessive pressure.

Identify the front and back, step into the leg openings and pull them up gently like underwear. Smooth the waistband and leg areas into place.

Pull them down carefully or use the tear-away sides when provided. Roll the used product inward, wrap it and place it in a sanitary-waste bin.

Moyo Comforts provides 20+ hours of comfort depending on flow. However, customers with heavier flow should check regularly and change sooner whenever the pants feel wet, heavy or uncomfortable.

Common signs include heaviness, swelling in the absorbent area, dampness, odor or leakage around the edges.

Yes. Their full-coverage design makes them suitable for overnight use. Wear a fresh pair before sleeping and change sooner when experiencing heavy flow.

They are designed to provide absorbency and wide coverage. On very heavy days, check the product and change before it becomes saturated.

They are designed to provide full coverage and 360-degree leak protection. Actual performance depends on correct sizing, flow level, movement and timely changing.

Yes. They are designed for movement and can be worn during walking, gym sessions, sports and other daily activities.

Yes. They can provide convenient full coverage during classes, examinations, travel and other long school days.

Yes, provided the product fits correctly. Choose the size according to body measurements rather than age alone.

Yes. Moyo Comforts Sanitary Pants are designed for heavy-flow days and can also be used during postpartum bleeding. They provide secure coverage, comfort, and extra protection when you need it most. 

Moyo Comforts products are soft and skin friendly, but individual reactions can vary. Stop using the product if irritation, swelling or persistent itching develops.

Tear the sides. Roll the used pair inward, wrap it in its original wrapper or a disposal bag and place it in an appropriate waste bin. Wash your hands afterward.

No. Disposable sanitary pants can block toilets and sewage systems. Always place them in an appropriate waste bin.

Unused and unopened products may be eligible for an exchange or refund when the request is made within 2 hours of delivery. Delivery charges are to be borne by the customer.

Opened packs are generally not eligible for return because they are intimate-hygiene products.

No. Used products are not eligible for return or exchange.

Contact Moyo Comforts within 2 hours of receiving an eligible unused and unopened product.

An unopened pack may be considered for a size exchange within the eligible period, subject to approval and stock availability.

Keep the pack sealed and contact customer support immediately. Explain which size you received and which size you require.

Do not open the product. Photograph the parcel label and received item, then contact support with your order number.

Stop using the affected product and keep the remaining items and packaging. Send clear photos and the batch information to customer support.

Report the damage immediately and keep the outer packaging, courier label and unopened product while the case is reviewed.

Contact Moyo Comforts with your order number, delivery date, reason for return and photos where relevant. Wait for approval before sending anything back.

Use only the return address or courier instructions provided by Moyo Comforts after your request has been approved.

Provide your order confirmation, payment proof, delivery date, product details and clear photos of the unopened item or reported problem.

Contact support within the eligible period and explain the issue. The team will review the request and provide the required return instructions.

Approved refunds are processed to the original payment method.

Processing time depends on the payment provider and the review of the returned item. Customer support can provide the expected timeline for an approved refund.

Shipping fees are non-refundable unless the delivered product is defective or incorrect.

This depends on the reason for return. Customers may pay for a size exchange, while defective or incorrect products may be handled differently.

A replacement may be offered for an approved defective, damaged or incorrect item, depending on stock availability.

A partial bundle return requires approval because it may affect the original discount, free-delivery offer or promotional value.

A request may be rejected when the product is opened, used, damaged after delivery, reported outside the eligible period or returned without authorization.

Contact support before refusing an order. Courier or return charges may still apply when the correct product has already been dispatched.

Use the official contact form, customer-support, email, phone or WhatsApp. Include your order number and do not send a product back without approval.

Yes. Businesses can submit a wholesale inquiry to request pricing and supply information.

Retailers, distributors, online stores, baby shops and other relevant businesses can submit an inquiry.

Complete the wholesale inquiry form with your business details, location, expected order quantity and preferred timeline or simply email us with your details.

Submit your distribution area, business information, expected monthly demand and sales channels through the wholesale inquiry form or simply email us with your details.

Complete the official wholesale form. Pricing is prepared according to quantity, product mix, destination and order requirements.

Moyo Comforts team will respond within 24–48 hours.

The form requests your name, email, phone or WhatsApp, business name, business type, country, city, estimated monthly quantity and order timeline.

The inquiry form begins with an estimated monthly range of 5–50 cartons. The final minimum order should be confirmed in the quotation.

The wholesale includes 5–50 cartons, 51–100 cartons, 101–500 cartons and 500+ cartons.

Wholesale buyers can inquire about the available Moyo Comforts products and pack formats. Stock and carton configuration should be confirmed when ordering.

Mixed-size orders may be available depending on stock and carton packing. State the required quantity of each size in your inquiry.

The number of packs per carton should be confirmed in the current wholesale quotation because packaging configurations may change.

Sample availability will be discussed mutually. Include the sizes, quantity and purpose of the samples in your wholesale inquiry.

Wholesale pricing may vary according to the number of cartons ordered. Larger-volume buyers should provide an accurate monthly estimate for the most relevant quotation.

Recurring orders may be arranged depending on stock, forecast volume, payment terms and delivery requirements.

Wholesale payment terms will be included in the quotation or supply agreement. Confirm the required deposit or full-payment date before placing the order.

Lead time depends on stock, quantity, product mix, payment confirmation and destination. Include your required delivery date in the inquiry.

Delivery terms and transport costs should be confirmed in the wholesale quotation. Provide the complete receiving destination for an accurate estimate.

International wholesale supply depends on destination regulations, freight availability, documentation and order volume.

Exclusive rights are not automatic. A distributor should provide its territory, expected sales, retail network, marketing plan and order forecast for consideration.

Provide your customer profile, location and expected demand. The wholesale team can help suggest an opening mix, which can later be adjusted using actual sales data.

Contact your existing wholesale representative or submit a new inquiry with your previous order details, required sizes, carton quantities and delivery timeline.