Terms of Service

Effective Date: 1 January 2026

Welcome to Moyo Comfort. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

1. Products and Services

Moyo Comfort provides personal-care and hygiene products.

Product images are for illustration purposes, and packaging, colors, or appearance may vary slightly. We may update or discontinue products without prior notice.

2. Orders and Payments

All orders are subject to product availability and payment confirmation.

Customers must provide accurate contact, payment, and delivery information. Prices may change without notice, but confirmed orders will not be affected.

Payments are securely processed through third-party providers. Moyo Comfort does not store complete card or mobile-money security details.

3. Shipping and Delivery

Delivery times are estimates and may vary depending on location, courier delays, weather, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery details and being available to receive their orders.

4. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

Opened, used, or worn hygiene products cannot be returned unless they are defective, damaged, or incorrectly supplied.

5. Product Use

Customers must follow all product instructions and use products only for their intended purpose.

Individual experiences may vary. Website information is for general guidance and does not replace professional medical advice.

6. Intellectual Property

All website content, including logos, product images, text, designs, and videos, belongs to Moyo Comfort or is used with permission.

Content may not be copied, reproduced, or commercially used without written approval.

7. Prohibited Activities

You must not:

• Use our website or services for unlawful purposes.
• Provide false or misleading information.
• Attempt to hack, damage, or disrupt the website.
• Copy or misuse our content.
• Place fraudulent orders or misuse promotions.

We may restrict or terminate access where these terms are violated.

8. Limitation of Liability

To the maximum extent permitted by law, Moyo Comfort will not be responsible for indirect or consequential losses arising from website use, delivery delays, or third-party services.

Nothing in these terms limits customer rights that cannot legally be excluded.

9. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

10. Changes to These Terms

We may update these Terms of Service at any time. Changes become effective once published on our website.

11. Governing Law

These Terms of Service are governed by the laws of Kenya.

12. Contact Us

Moyo Comfort
Email: info@moyocomfort.com
Phone/WhatsApp: +254 701 297426
Website: https://moyocomfort.com/